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The rental agent’s contact details are in the booking confirmation. A message to the agent includes the booking reference and the question. For a change to collection or return, the date, the time and the location are the three details that matter. A change becomes an arrangement when the agent confirms it, not when it is requested.
The booking contact number has to stay reachable, with the correct country code, from the day before collection and throughout the rental period. The conditions state that service-quality claims are not accepted where the renter could not be contacted.
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Website problems go to info@capetownairportcarrental.com with a short description and the page where it happened. Where a control does not open, the device and browser narrow it down quickly. A screenshot helps, with personal information removed first.
Card numbers, payment security codes, passwords and copies of identity documents have no place in email to this address. This is an independent comparison site rather than the rental agent supplying the car, so the vehicle’s condition, the collection location and anything touching a confirmed rental belong with the agent in the confirmation.
Not sure which car meets your requirements?
The dates come first, and the details for the exact car answer the rest. Driver age and driving experience differ between similar models, and the payment method and deposit belong to the selected vehicle.
The rental conditions set out the country-wide requirements, and the airport pick-up checklist deals with the documents and the handover questions in order. Ask the agent about an unclear requirement before payment, naming the car, the dates and the requirement.
What if something happens during the rental?
An insured incident requires immediate notification to the rental agent, whose contact details are on the booking voucher, and a police report unless the agent has agreed otherwise. Failing those conditions cancels the insurance issued for the car.